"When we brought the board to West Point, it was pivotal for me and the board. I've always been a big fan of kind the military way of doing things and how you build teams and the trust that’s built there. When I went through that it was pretty amazing to just see how people just react differently. They open up their vulnerabilities. They listen differently. Even board member who thinks they know everything listens differently, and so you really have seen—and I will tell you, that experience created the board. I would say the teamwork that was created there was amazing. And it lasted. It’s still lasting. In fact, every now and then I'll bring up some of the principles that we learned there. "
— Mike Fucci, Chairman of the Board
"If you want people to perform as if you were around, everyone needs to understand the organizational values. Leaders need to regularly communicate and reward organizational values."
General Rick Hillier,(Canada, Retired, Memorial University of Newfoundland)