faculty

Expertise
Military executive, corporate leader, strategic planning, operational excellence, change management, organizational alignment, continuous improvement, problem solving, program and project management

Experience
Glenn has over 40 years of experience in both military and private sector organizations. Since his graduation for the United States Military Academy in 1976, he has held leadership positions at every level in the military most recently as the Chief Operating Officer and Executive Vice President for Operations with the United States Army Reserve. He has served for over 25 years as senior leader with Verizon Communications where he has worked in network operations, outside plant operations, construction, engineering, customer service, operations support, IT project management, and data services management. This unique parallel career has provided him the opportunity to leverage his military leadership experience with his corporate and private sector organizational management experience.   

He has held key leadership roles in four large corporate level re-organizations and a variety of organizational re-alignments. This exposure allowed him to both establish two new large organizations as well as dis-establish two others. He has driven strategic planning efforts for the Army Reserve a 200,000-person organization with an $8B operating budget. Glenn participated in the corporate culture change involving the breakup of AT&T; was educated and put into practice Baldrige and Deming Quality Management principles. As the Deputy Commanding General for the United States Army Reserve Command, he put into practice an organization wide cost management program, aligned operational support programs, and led the efforts to re-establish the organizational personnel strength of the command. His data driven decision-making experience in customer service with Verizon enabled him to be highly successful at establishing a new matrix support operational concept across the Army Reserve Command.  

Scholarly Work/Publications/Awards
Organization twice awarded 1^st place in the Army Community of Excellence program. Member of team that received the Verizon Excellence Award for establishing a new data start up division at Verizon. Authored 30 papers on strategic leadership, strategic planning, operational excellence, and organizational leadership at the US Army War College. Three-time recipient of the Army’s Distinguished Service Medal. Licensed Professional Engineer in the State of Virginia.   

Education
MS, Strategic Studies, United States Army War College, Carlisle, PA
MS, Engineering Management, University of Missouri-Rolla, Rolla, MO
BS, General Engineering, United States Military Academy, West Point, NY

Organizations:
Member of the Reserve Component Advisory Committee for the Association of the U.S. Army
Chairman Academy Selection Board, Representative Sean Maloney, 18^th Congressional District, NY
Reserve Officer Association
Army Engineer Association