NEWS CenterCoronavirus: How To “Be The Calm In The Chaos”
Tuesday, March 03, 2020
*This article was originally published by Chief Executive*
One month ago, most of us had never heard of the Coronavirus—an unforeseen, exogenous event—now a global news story that will impact nearly every CEO, executive team, and company over the next several months. The risk level in the United States remains low, but the 24/7 news cycle focused on the virus and the images of HAZMAT suits in the U.S. can be overwhelming; the market volatility only creates more uncertainty. Employees are nervous and scared; they are worried for their families, finances and health. We are living through another global Volatile, Uncertain, Complex and Ambiguous (VUCA) environment. What should be the executive’s role in leading through this crisis?
We interviewed Major General (Ret.) Malcolm Frost, a veteran with 31 years of service who has deployed to combat several times in a variety of leadership positions and also served as the Director (Chief) of Public Affairs and Deputy Director for Operations, in which he led planning and operations of the U.S. Dept. of Defense National Military Command Center that performs worldwide monitoring, crisis action, and strategic nuclear and current operational watch functions for our nation’s leaders. During one of his deployments to Iraq, MG Frost experienced a crucible leadership moment with lessons that translate to any executive thinking about what their own role is in leading through the Coronavirus crisis.
"If you want people to perform as if you were around, everyone needs to understand the organizational values. Leaders need to regularly communicate and reward organizational values."
General Rick Hillier,(Canada, Retired, Memorial University of Newfoundland)